• Archive Q&A

  09-08-2023 How to calculate ARR and SOP Prioritization

  Posted by Carla on September 15, 2023 at 8:23 am

  https://vimeo.com/864783955/75578e6d7d?share=copy

  Timestamps

  [00:05:51] Jeff introduces the new Q and A format of submitting questions

  [00:07:10] @shalakay-gibbs Question When calculating ARR, how should contracts that were signed as recurring revenue for a fixed period and then extended month to month be factored into the calculation

  • [00:10:42] The accounting answer
  • [00:12:43] The business decision-making answer

  [00:16:16] Understanding the churn number

  • [00:18:40] Does having a contract reduce churn, and how do you have a contract that builds your brand
  • [00:21:41] Joe’s thoughts on contracts
  • [00:24:40] How do you make contracts more appealing to clients
  • [00:26:37] How do you apply churn rate for clients who are on different contracts

  [00:27:18] How do I calculate my entire ARR for my business

  [00:32:32] What is the value of a customer that comes into your business

  [00:36:20] How do I calculate LTV when I don’t know how long they will stay

  [00:42:30] @david-quick How should I prioritize tasks to be documented

  • [00:50:40] SOP Prioritizer Tool
  • [00:53:43] Templates and tools for creating SOPs

  [00:54:32] Onboarding Mindomo Map

  Links Shared:

  • Google Doc with Questions: https://docs.google.com/document/d/1pjqDOYajI9-1OaH9K785AuvDOWF2xyfLe5N47-hUEek/edit?usp=sharing
  • SOP Prioritization: https://sgmcommunity.com/knowledge-base/how-do-i-prioritize-what-sops-to-build/
  • Onboarding Mindomo: https://sgmcommunity.com/knowledge-base/how-do-i-onboard-a-new-client/

  • This discussion was modified 1 year ago by  Carla.

  Carla replied 2 years, 6 months ago 1 Member · 0 Replies
• 0 Replies

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