• Archive Q&A

  03-22-2024 Alerting + Classifying PSA Tickets

  Posted by Carla on March 25, 2024 at 5:23 pm

  https://vimeo.com/927300779/3e2655c617?share=copy
  

  [01:52] Microsoft Intune Project

  [06:04] Debating the Best Approach for Intune and Device Management

  [12:07] The Challenge of SOC 2 Compliance for Cybersecurity Companies

  [16:09] Are CPAs stuck in the dark ages when it comes to tech

  [20:02] Optimizing Ticket Classification in PSA Systems

  [25:33] Breaking Down Ticket Categories and Escalation Protocols

  [26:18] Exploring Layers of Escalation and Auto-Escalation Strategies

  [30:26] Two ways to make money and how automation plays a role

  [35:30] Centralizing Alerting and Managing Ticket Noise

  [37:56] Strategies for Efficient Alert Management and Reducing Ticket Overload

  Resources Shared

  • changepk.exe /ProductKey RMHRX-NQ2H9-9PHGC-YWT88-K2FC6
  • changepk.exe /ProductKey VK7JG-NPHTM-C97JM-9MPGT-3V66T
  • slmgr /ato
  • https://m365maps.com/matrix.htm
  • https://www.infusedinnovations.com/blog/secure-modern-workplace/complete-office-365-and-microsoft-365-licensing-comparison
  • Ticket Categories: Peripheral, Automated, Software, Hardware, Network
  • Microsoft License Overview: https://sgmcommunity.com/forums/topic/microsoft-license-overview/
  • PSA How to Classify and Structure Tickets: https://sgmcommunity.com/knowledge-base/psa-how-to-classify-and-structure-tickets/

  • This discussion was modified 2 years ago by  Carla.

  Carla replied 2 years ago 1 Member · 0 Replies
• 0 Replies

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