• Archive Q&A

  01-21-2022 AMA

  Posted by Carla on January 21, 2022 at 4:52 pm

  https://vimeo.com/668787242

  —- Time Notes —–

  [10:22] Brochure feedback

  [15:00] Joe Feedback: Talk about the problems that I’m having as a buyer.

  Don’t talk about yourself until the client agrees with the solution.

  [17:40] Carla Feedback: On printing white text on dark background.

  [23:15] Melissa introduces herself and MaxCo Contracting

  [24:36] Melissa feedback on the brochure, wanting more images.

  [28:40] 🙋‍♀️ Melissa Question: What is the best way to confront someone without affecting the client. Context starts at 25:00.

  [29:00] Joe’s Answer: figure out if you are ‘done’ or if you are wanting to continue the relationship.

  [30:15] Jeff’s Answer: Assume ignorance, not malicious intent.

  What should Melissa do? Should she confront the other vendor?

  [32:50] Joe’s Answer: The client has made a decision and it’s not Melissa’s problem to solve.

  [33:45] Joe’s Answer: Don’t refer the person again.

  [35:40] Joe shares a story about how someone in his ecosystem tried to poach a client.

  [35:20] Takeaway from the story, if you plan to confront someone, don’t immediately take out the ‘baseball bat’. Go to it with a curious intent, not an angry or malicious one. There could be a misunderstanding. Which cleared up the situation for the client and the vendor.

  [39:30] Joe Advice: Remember that you are there for the client, I’m not for the vendor.

  [41:00] Joe: Be the confident expert that you are. You know your stuff. There’s no challenge.

  [42:30] Joe explains Office Hours

  [45:00] 🙋‍♀️ Melissa Question: Got two incredible opportunities for Company B. Stuff she’s been working on for years. Not sure if she wants to pursue Company A if the road is going to continue changing.

  [46:20] Joe Answer: Find out how you really want to divide your time. If you want to focus on Company B, then you need to hire yourself out of Company A and it can’t be someone virtual.

  [47:30] Jeff’s Answer: You need to pick two of the three: Company A, Company B, and your Health. You can’t pick all three and one of the two must be Health.

  [53:00] Stephen’s comments on the 1st question. Nuclear should only be the last resort, but to properly represent your brand. Let the vendor dig their own grave.

  • This discussion was modified 1 year ago by  Carla.

  vimeo.com

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  Carla replied 4 years, 2 months ago 1 Member · 0 Replies
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